Inviting people

Workspace admins invite people from Settings → Invite Users. Copy the invitation link and send it. The invitee opens it, creates an account or signs in, and verifies their email. Then they show up under Pending Approval in Settings → Manage Users, and an admin approves them.

Approval is where the workspace key is handed over: the admin’s device encrypts a copy of the key for the new member, so only then can their devices read the content. The technical details around end-to-end-encryption are in the security white paper.

Joining a team

Use the link your team sent you. Signing up on your own instead creates a separate account of your own, outside the team’s. If you are still pending after signing up, ask an admin to approve you.

People outside the company

Contractors and clients join the same way. Since everyone in a workspace sees everything in it, give an outside collaborator a workspace made for that collaboration, keeping other company information in other workspaces in the company account.